Our Accessibility Commitment

Mylar Bag Depot LLC ("Mylar Bag Depot," "we," "us," or "our") is firmly committed to ensuring digital accessibility and an inclusive user experience for every person who visits our website, interacts with our digital properties, or uses our online services, regardless of that individual's ability, disability status, assistive technology usage, or the technology environment they use to access our site. We believe that digital accessibility is not just a compliance obligation or a technical box to check — it is a fundamental business and ethical responsibility that reflects our core values of respect, inclusion, and service for every single customer, partner, supplier, job applicant, and visitor.

We recognize that individuals with disabilities (including but not limited to visual, auditory, physical, motor, cognitive, neurological, and learning disabilities) may require accommodations, alternative formats, and assistive technologies in order to access, understand, navigate, and interact with digital content on an equal basis with users without disabilities. This Accessibility Statement sets out in transparent terms our accessibility philosophy, the specific technical and design standards we target, the conformance status of our website against those standards, the concrete steps we have already taken to improve accessibility, the known limitations we are actively working to address, the assistive technology combinations we test against, and most importantly — how you can contact us to report an accessibility barrier, request an accommodation, ask a question, or submit feedback that will help us do better.

This statement was prepared in consultation with internal and external accessibility resources. It is intended to meet the disclosure requirements of the European Accessibility Act (Directive (EU) 2019/882), the UK Equality Act 2010, the Americans with Disabilities Act (ADA) as interpreted by the United States Department of Justice, the California Unruh Civil Rights Act and Disabled Persons Act, the Accessibility for Ontarians with Disabilities Act (AODA), the Australian Disability Discrimination Act 1992, and other similar accessibility legislation worldwide. We review and update this statement on an ongoing basis, with formal reviews scheduled at least quarterly, and more frequently following major website releases.

1. Applicable Accessibility Standard and Target Conformance Level

Our target conformance benchmark for the public-facing Mylar Bag Depot marketing website, e-commerce storefront, customer support contact forms, quote request forms, checkout pages, customer account portals, blog content, embedded media, downloadable documents, and all other digital properties owned, operated, controlled, or maintained by Mylar Bag Depot (collectively, the "Website") is the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, current published recommendation, at Level AA conformance. WCAG 2.1 Level AA is the internationally recognized consensus standard for digital accessibility required or referenced by most accessibility legislation and regulations around the world. Where newer or more stringent requirements exist under WCAG 2.2 or future WCAG 3.0 recommendations — or where more specific requirements are mandated by local law (such as those required by EN 301 549, the EU's harmonized standard for ICT accessibility, or Section 508 Refresh in the US federal procurement context) — we aspire to meet those requirements as well to the extent commercially reasonable and technically practicable.

WCAG 2.1 is structured around four foundational design principles, often abbreviated by the acronym POUR, and we are committed to ensuring that our website content is:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive — for example, providing text alternatives for non-text content, captions and transcripts for multimedia, sufficient contrast between text and background, and content that can be presented in different ways without losing information or structure.
• Operable: User interface components and navigation must be operable — for example, all functionality must be available from a keyboard without requiring specific timings for individual keystrokes, users must have enough time to read and use content, content must not cause seizures or physical reactions, and users must be able to navigate, find content, and determine where they are.
• Understandable: Information and operation of the user interface must be understandable — for example, text content must be readable and understandable, content must appear and operate in predictable ways, and users must be helped to avoid and correct mistakes.
• Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies such as screen readers, screen magnifiers, voice control software, switch devices, and alternative input devices — this includes using valid markup, associating all UI controls with their programmatic labels, and ensuring status messages are programmatically determinable.

2. Current Conformance Status and Findings

2.1 Formal Statement of Conformance

Based on a combination of automated accessibility scanning tools, manual code inspection, structured manual functional accessibility testing, assistive technology user testing, and third-party professional audits conducted during the 12 months preceding the date of this statement, we have evaluated our public website against the success criteria defined in WCAG 2.1 Level AA. It is our good-faith belief, based on the most recent evaluation completed on August 15, 2026, that the majority of pages and core customer journeys on the website substantially conform to WCAG 2.1 Level AA success criteria, with the limited known exceptions and areas of active work listed in Section 4 below. This is an aspirational but honest self-assessment — we continue to find and address issues on an ongoing basis and we fully acknowledge that achieving 100% perfect accessibility is not a point-in-time destination but a continuous process of design, testing, remediation, monitoring, and improvement as the website evolves and as new content, features, and third-party integrations are added over time.

2.2 Scope and Limitations of This Statement

This accessibility statement applies to the primary Mylar Bag Depot public-facing website domain and all subpages directly controlled and maintained by our internal teams. It does not necessarily apply to the following content, services, and technology components:

• Third-Party Embedded Content and Services: Content, widgets, iframes, chat widgets, social media embeds, video players, payment processors, map services, advertising platforms, review platforms, and other third-party embedded tools or services that are served to users by third-party domains over which we have no direct editorial or technical control. We have selected many of our current third-party vendors in part because of their own demonstrated accessibility commitments, and we contractually encourage them to meet WCAG standards, but we cannot ultimately control or guarantee the accessibility of content hosted and served by unaffiliated third parties. We provide clear descriptive labels and alternative access mechanisms where third-party content is present.
• User-Generated Content (UGC): Customer product reviews, uploaded photographs, testimonials, customer support attachments, blog comments, and any other content submitted by end users or customers to our website may not meet our accessibility standards (e.g., images without alt text, videos without captions, or documents without headings). We encourage customers to make their content accessible, and we make best-efforts to review and remediate any customer content that we highlight or feature in official marketing positions.
• Non-Web Content: Printed marketing collateral, physical product packaging, product samples, in-person materials, PDFs of product data sheets or compliance documentation generated prior to the adoption of this statement, and other non-digital or static digital documents are outside the scope of this statement. We are working to retrofit key documents for PDF/UA accessibility standards and to ensure that all newly created public-facing PDFs from this date onward meet accessible PDF standards.
• Internal Systems: Back-office, intranet, vendor, administrative, employee-only, and ERP/order management systems are not in scope for this public statement, although we also maintain parallel internal accessibility commitments for employee-facing systems as part of our broader employment accessibility obligations under applicable law.

3. Measures We Have Taken to Improve Accessibility

We have taken, and continue to take, a broad range of concrete, meaningful technical, design, procedural, and organizational steps to improve the accessibility of our website and to ensure digital inclusion for all users. These measures include, without limitation:

• Accessibility-First Design System: We require all new pages, components, templates, feature releases, and design updates to be designed, reviewed, and implemented from the start with WCAG 2.1 Level AA requirements in mind — including minimum 4.5:1 contrast ratios for body text, 3:1 contrast for large text, sufficient component touch targets, semantic HTML5 landmark elements, proper heading hierarchy, visible focus indicators, and explicit programmatic labels for all interactive controls.
• Semantic HTML Structure: The website is built using native semantic HTML5 elements where appropriate (header, nav, main, section, article, aside, footer, button, label, fieldset, legend, summary/details) rather than generic divs and spans with ARIA overrides, because native elements convey richer semantics to assistive technologies and work more reliably across browser/AT combinations than custom ARIA patterns.
• Comprehensive Keyboard Accessibility: All interactive functionality across core customer journeys (browsing products, navigating menus, adding items to cart, completing checkout, filling contact forms, opening modals, playing videos, and downloading resources) is fully operable using only a physical or on-screen keyboard, with logical tab order, a clearly visible high-contrast keyboard focus indicator on all focusable elements, visible "skip to main content" links at the top of each page, and no keyboard traps that would prevent a keyboard user from navigating away from any page, component, or dialog.
• Alt Text and Non-Text Alternatives: All informational, decorative, and functional non-text content including product photography, icons, infographics, charts, diagrams, badges, logos, and buttons are provided with appropriate, concise, descriptive alternative text (alt attributes and aria-label attributes) that accurately conveys equivalent information and purpose to screen reader users, or is explicitly marked as decorative (alt="") where the element provides no information.
• Color and Contrast: All text, background colors, interactive states, form validation errors, and informational states are reviewed to meet at least the WCAG Level AA minimum contrast ratio requirements: 4.5:1 for normal body text and 3:1 for large text (18pt+ or 14pt+ bold). Color alone is never used as the sole visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element — text labels, icons, and patterns are always used alongside color coding.
• Forms and Interactive Components: All forms (contact, quote request, newsletter signup, checkout, account login/registration) use explicit programmatically associated `` elements for every field, required fields are marked both visually and programmatically, clear inline validation messages are associated with their fields using aria-describedby, error identification and correction suggestions are provided on submission failure, and autocomplete attributes are enabled for common input types to assist users with cognitive and motor disabilities.
• Responsive and Zoomable Layout: The website is fully responsive and usable at all viewport widths, and content can be scaled to up to 400% browser zoom (on a standard 1280px-wide viewport) without loss of content, functionality, or horizontal scrolling, as required by WCAG 1.4.10 Reflow. We avoid fixed pixel-based font sizes and use relative rem/em units for typography and spacing so that user browser and system font size preferences are respected.
• Accessibility Testing Regimen: We operate a continuous multi-layer testing approach including: automated accessibility scans using industry-standard tools (axe DevTools by Deque, WAVE by WebAIM, Lighthouse Accessibility audits from Google) integrated into our development and CI/CD pipelines; manual accessibility reviews by trained internal staff using keyboard-only testing and screen readers; periodic third-party professional accessibility audits conducted by independent consultants with Certified Professional in Accessibility Core Competencies (CPACC) or IAAP WAS certification; and user testing with participants who use a variety of assistive technologies on an ongoing basis.
• Team Training: All members of our product, design, engineering, QA, marketing, and customer support teams who produce website content or make changes affecting the website are required to complete regular role-specific digital accessibility training covering WCAG fundamentals, inclusive design practices, common accessibility anti-patterns, and how to write effective alt text.
• Accessible Statement and Feedback Mechanisms: This Accessibility Statement is published in the footer of every page of our website, is linked at the top of our public site map, and describes clear, multiple channels for users to report accessibility issues and request accommodations. This statement itself has been designed and reviewed for accessibility.

4. Known Accessibility Limitations and Active Remediation Plan

While we work continuously to maintain full conformance, there are a limited number of known areas where parts of the website may not currently meet the strict letter of all WCAG 2.1 Level AA success criteria in their entirety. We believe in transparency and are listing these known gaps openly below, along with our planned remediation timeline for each. If you encounter any issue not listed here, please report it to us — we cannot fix what we do not know about.

Limitation 1: Third-Party Embedded Advertising Creative

Description: Some display and remarketing advertisements that are dynamically served by third-party ad platforms (Google Ads, Meta Audience Network) when you visit our website from an ad impression may occasionally include creative assets that have not been independently reviewed for accessibility compliance by us. Such creatives may occasionally have lower text-to-background contrast ratios, or animated content that cannot be paused by the user, particularly where the ad unit is served from the advertiser network's domain rather than our own.

User Impact: Users with low vision may experience difficulty reading ad copy; users with vestibular disorders may find some animated ad creatives distracting.

Mitigations in Place: All Mylar Bag Depot-produced ad creative is reviewed in-house for minimum contrast ratios and animation best practices before being uploaded to ad networks. We avoid autoplaying audio or video in creatives. All ads are contained within properly labeled advertising landmark regions per WCAG. Third-party ad networks are contractually encouraged to follow the Coalition for Better Ads Standards.

Remediation Plan: We are evaluating adoption of the IAB Tech Lab Accessibility Standards for Digital Advertising Creative specifications in all future creative briefs, and are adding internal QA checklists to explicitly review animation pause functionality on all animated display ads.

Target Completion Date: December 31, 2026

Limitation 2: Embedded Third-Party Video Content (YouTube, Vimeo, Instagram)

Description: Our website sometimes embeds videos hosted on the YouTube and/or Vimeo platforms. While these platforms themselves have invested heavily in accessibility (including keyboard support, captions, transcripts, adjustable playback speed, and screen reader support), some embedded player features have historically had inconsistent behavior across browser/screen reader combinations. In addition, auto-generated (machine/ASR) captions on some of our older videos are known to occasionally contain transcription errors that may affect accuracy for users who rely on captions, especially where our video content includes industry-specific terminology, packaging jargon, and proper nouns.

User Impact: Deaf or hard-of-hearing users may not have fully accurate captioning for older videos; some screen reader users may experience minor inconsistencies when navigating embedded YouTube player controls.

Mitigations in Place: All videos on the site respect the user's reduced motion preference where supported. We display links to the native YouTube video page where enhanced player accessibility features are available directly from Google.

Remediation Plan: We are currently commissioning professional human-generated accurate closed captions and downloadable full transcripts for all marketing videos going forward, and we are working back through our back-catalog of older video content on a priority basis (starting with highest-traffic videos). We will also add a visible text transcript element directly below each embedded video.

Target Completion Date: January 31, 2027

Limitation 3: Some Customer-Uploaded Images in Reviews

Description: Customers can optionally upload photos of products with their product reviews. These user-generated images are not reviewed for accessibility at upload time, and therefore typically do not have appropriate descriptive alternative text (alt text) for screen reader users. Similar limitations apply to user-uploaded profile avatars in reviews and testimonials.

User Impact: Screen reader users may not be able to access the visual content of customer-uploaded photos when reading reviews, potentially leading to reduced product understanding.

Mitigations in Place: Verified purchase reviews always include a text body field which we encourage customers to use to describe the image. Featured reviews that are manually pinned to the top of product pages by our marketing team have descriptive alt text added by the team during the feature process.

Remediation Plan: We are implementing a combination of automated AI-based alt text generation for customer-uploaded images and an optional alt-text prompt in the upload flow that encourages customers to write their own short descriptions. We are also exploring review interface changes that help customers write more descriptive image captions.

Target Completion Date: October 31, 2026

Limitation 4: Inconsistencies in Complex Checkout Interface

Description: Our checkout flow is hosted on a leading enterprise e-commerce platform. While the platform maintains a high baseline level of accessibility, occasional inconsistencies have been reported in screen reader announcement order for dynamic checkout events such as shipping rate recalculation, coupon code application success/failure, and validation of credit card payment fields submitted through embedded payment provider iframes, particularly with less common browser/screen reader combinations. These are platform-level behavior patterns that depend on the ongoing release schedule of our e-commerce provider.

User Impact: Under certain assistive technology configurations, screen reader users may not receive perfectly timed, ordered, or complete announcements for all dynamic state changes within the checkout funnel, which may cause confusion and require extra navigational steps to verify state.

Mitigations in Place: We have implemented custom live region announcements for all key events that are fully under our control. All required fields, errors, and confirmation messages are clearly indicated in the DOM with appropriate associations. We maintain a close commercial relationship with our platform provider and regularly escalate reported accessibility issues through their partner channels.

Remediation Plan: We are continuously monitoring release notes from our e-commerce platform provider and applying all platform accessibility patches within two weeks of general availability. We are also conducting a dedicated, focused, screen-reader-only accessibility audit of the full checkout funnel in Q4 2026 and will address any reported findings, including implementation of additional custom live regions where platform behavior is insufficient.

Target Completion Date: Ongoing — next full audit scheduled for November 15, 2026

5. Compatibility With Browsers and Assistive Technologies

We design and test our website to be compatible with the broadest possible range of web browsers, operating systems, devices, and assistive technology tools. We prioritize testing against the following combinations based on our Google Analytics data showing the browsers and devices actually used by our visitors. If you encounter a problem with a different browser/assistive technology combination that is not listed below, please still report it to us — we will evaluate every issue regardless of market share.

5.1 Supported Desktop and Mobile Browsers

• Desktop: Current and immediately preceding major stable releases of Google Chrome (Windows/macOS), Mozilla Firefox (Windows/macOS), Apple Safari (macOS), and Microsoft Edge (Windows)
• Mobile and Tablet: Current and immediately preceding major stable releases of Apple Safari (iOS, iPadOS), Google Chrome (Android), and Samsung Internet (Android)

5.2 Assistive Technologies Used in Formal Testing

• Screen Readers: NVDA 2024.x and later with Firefox and Chrome on Windows; JAWS 2024 and later with Chrome and Edge on Windows; VoiceOver on macOS (Safari); VoiceOver on iOS (Safari); TalkBack on Android (Chrome)
• Screen Magnifiers and Low Vision Tools: macOS Zoom and Windows Magnifier; native browser zoom up to 400%; high contrast mode on Windows and macOS; common commercial magnification software
• Alternative Input Devices: Keyboard-only navigation (no mouse); switch access scanning software; Windows Speech Recognition, macOS Voice Control, and Dragon NaturallySpeaking for voice control; trackpad and stylus-only input
• Cognitive and Reading Supports: Testing with common browser-based dyslexia support extensions and text-to-speech reader tools

6. Accommodations, Alternative Formats, and Requesting Assistance

If you have a disability and require any specific accommodation, adjustment, or support in order to fully access our website, browse and use our product catalog, complete a purchase, communicate with our team, submit a quote, or otherwise interact with our digital properties and services, or if you would like to receive any content from our website in an alternative format that is more accessible to you (such as an accessible text-only version, plain text email, larger-format PDF, screen-reader friendly document, audio description, or other format), please contact our Accessibility Coordination team using any of the methods listed in Section 7 below. We will make every reasonable effort to accommodate your request promptly and at no additional cost to you, and to provide alternative access where a specific accessibility barrier cannot be resolved immediately. Examples of accommodations we commonly provide include, but are not limited to:

• Conducting order placement, product selection, or quote requests over the phone with a live team member if you experience accessibility barriers using the website forms or checkout
• Reading product descriptions, pricing information, specs, content, and policies aloud over the phone or sending them via accessible email, SMS text message, or other channel of your choice
• Providing accessible large-text, high-contrast, or screen-reader-friendly versions of documents including product data sheets, compliance documentation, invoices, order confirmations, and quotes
• Providing extra time, support, or alternative communication arrangements during the design, proof approval, or artwork process for customers who require it
• Connecting you directly with a dedicated accessibility liaison on our team to ensure any accessibility concerns are escalated directly and resolved in a single conversation without being transferred between departments

7. How to Report an Accessibility Barrier, Provide Feedback, or File a Formal Complaint

Your feedback is extremely valuable to us and directly helps us make our website better. If you encounter any accessibility barrier, issue, difficulty, or inconvenience at any point while using our website — no matter how small or minor — or if you wish to provide suggestions, comments, or feedback about how we can improve digital accessibility, or if you would like to file a formal complaint under applicable accessibility legislation, we want to hear from you. We accept accessibility reports and feedback through multiple channels in order to be as inclusive as possible; please use whichever channel is most comfortable and accessible for you.

When reporting an issue, to the extent that you are able to, it is extremely helpful if you can provide as much of the following information as possible so that we can reproduce, triage, diagnose, and resolve the issue as quickly as possible: (a) a clear description of the accessibility barrier or issue you encountered; (b) the specific web page URL or pages where the issue occurred; (c) a description of the assistive technology, operating system, browser name and version, and device you were using when the issue occurred; (d) any specific steps we can follow to reproduce the issue; (e) screenshots, screen recordings, or supporting documentation where helpful; and (f) your contact information so that we can follow up with you to confirm resolution. However, please do not let the absence of any of these details prevent you from reporting — we are happy to work with whatever information you can provide and assist in collecting additional details if needed.

We take every single accessibility report seriously. Upon receipt, all reports are logged in our dedicated accessibility issue tracker, triaged by severity and user impact within two business days, assigned to the appropriate owner (engineering, design, QA, marketing, or third-party vendor management), and tracked through to resolution. The Accessibility Coordinator will personally follow up with you to acknowledge receipt, communicate the findings and remediation plan, and confirm when the issue has been resolved. If for any reason you are not fully satisfied with the outcome of an accessibility report or complaint, or if you believe we have not met our legal accessibility obligations, you have the right to escalate the matter for formal review by our senior management and/or to escalate to the applicable regulatory or advisory bodies in your jurisdiction. We will fully cooperate with any such regulatory process and will not in any way retaliate or take adverse action against any person for making an accessibility report in good faith or for exercising any of their statutory rights under applicable accessibility or anti-discrimination legislation.

8. Feedback Mechanism and Continuous Improvement Process

We view accessibility not as a static compliance deliverable to be checked off once, but as an ongoing, long-term organizational commitment that requires continuous monitoring, testing, learning, and investment as our website and digital properties evolve. To ensure accountability and to keep us on track, we have implemented the following formal continuous improvement processes:

• Ongoing Automated Monitoring: Automated accessibility audits are run on every new code deployment to production. Accessibility issues detected at severity levels 1 and 2 block releases until resolved.
• Quarterly Manual and AT Testing: Every 90 days, we complete a comprehensive manual accessibility review of key pages and journeys by trained testers using multiple assistive technology/browser combinations. Findings are prioritized into the upcoming development quarter.
• Annual Third-Party External Audit: Once per calendar year, we commission an independent external accessibility audit by a recognized expert accessibility vendor. Findings, recommendations, and our complete remediation action plan are incorporated into our work backlog and shared with the senior leadership team.
• Accessibility Committee and Executive Sponsorship: We maintain a cross-functional internal Accessibility Committee with representation from engineering, product design, marketing, QA, customer support, and legal, that meets bi-monthly to review accessibility KPIs, outstanding issues, reports from users, industry updates, and project roadmap. Accessibility progress is reported directly to the executive leadership team and board quarterly.
• User Research With Disabled Users: On an ongoing basis, we engage disabled end users and accessibility user testers through recruitment partners to participate in moderated usability testing of new feature releases and high-traffic customer journeys to capture real-world accessibility feedback that automated tools and even skilled manual testers may miss.
• Vendor Accountability: All new major third-party technology vendor contracts (including e-commerce platforms, payment processors, website hosting platforms, CDNs, and marketing tools) now include explicit written accessibility commitments and conformance requirements to WCAG 2.1 Level AA or EN 301 549 as a contract deliverable, with audit rights where commercially feasible.

9. Acknowledgements and Distribution

This Accessibility Statement was drafted with reference to the W3C Accessibility Statement Generator and the WAI Guidance on Developing an Accessibility Statement, and has been reviewed for alignment with the EN 301 549 / EU Accessibility Act requirements for public accessibility statements. It is distributed in multiple ways to maximize visibility: it is linked in the footer of every page of the main website; it is referenced on our site map page; it is linked from our customer support help center; it is referenced in our supplier onboarding pack; and it is provided to all staff as part of accessibility training materials. Translations of this statement into other commonly used languages may be made available in future as our international customer base continues to grow.

Thank you for taking the time to read our Accessibility Statement. Accessibility is an ongoing journey, and we sincerely appreciate your patience, feedback, and partnership as we continue to improve.

On behalf of the entire team at Mylar Bag Depot — thank you for trusting us with your business, and thank you for helping us make our website more inclusive for everyone.